Our Services
On-Premise Support
You Have a Say in Your IT Infrastructure!
How Does It Work?
On-premise support means DTC's technicians come directly to your location to maintain, manage, and optimize your IT infrastructure. We handle everything from workstations and servers to network equipment and specialty devices, so your team can focus on running the business, not wrestling with technology. Our visits are scheduled proactively, not just when something breaks.
How Are We Different?
Most IT companies wait for you to call with a problem. DTC takes a proactive approach: we monitor your environment continuously, catch issues early, and handle routine maintenance on a schedule. That means fewer emergencies, less downtime, and a technology environment that improves over time rather than slowly degrading. And when something urgent does come up, our team responds fast.
Prevention Is Better Than a Cure!
Reactive IT support is expensive and disruptive. DTC's preventive maintenance program keeps your systems running at peak performance by addressing potential issues before they become real problems. Our scheduled maintenance visits include hardware inspection, software updates, disk health checks, cleanup of temporary files and system clutter, and a full review of system health metrics. We document everything and keep you informed.
We Adapt, Grow, And Change Every Day...
Technology has a lifespan, and ignoring aging hardware is one of the most common causes of unexpected downtime. DTC tracks the lifecycle of every asset in your environment: workstations, servers, networking gear, printers, and specialty equipment. We flag devices approaching end-of-life, help you plan replacements proactively, and manage the full process from procurement to installation and decommission. No surprises. No scrambling.
Are You Sleeping?...
Your IT infrastructure doesn't take nights and weekends off, and neither does our monitoring. DTC deploys agents on every managed endpoint and network device that report health status, performance metrics, and alerts in real time. When something goes wrong at 2 AM, our system knows about it. Depending on the issue, our automation can resolve it without anyone waking up. For issues that need human eyes, our on-call team gets the alert and takes action.
Take Tedious Technology Tasks Off Your Plate!
Repetitive IT tasks drain time and introduce human error. DTC builds automation workflows that handle routine operations without manual intervention: software deployment, patch application, user provisioning, scheduled maintenance scripts, and more. The result is a more consistent, reliable environment where the same things happen correctly every time, and your staff aren't burdened with IT chores.
There Is No Need To Make It Complicated!
A well-configured network is the foundation everything else runs on. DTC manages your switches, routers, firewalls, VLANs, and wireless access points to ensure reliable connectivity and proper security segmentation. We document your network topology, manage firmware updates, configure firewall rules, and monitor traffic for anomalies. When something on the network isn't working right, we trace it down and fix it.
Did You Know There Is More To Your Network Than Just Computers?
Modern offices are full of connected devices beyond workstations: printers, scanners, digital X-ray sensors, intraoral cameras, panoramic units, tablets, phones, and specialty medical or dental equipment. DTC manages all of it. We configure devices correctly, keep them connected and updated, and troubleshoot when something stops working. Every device on your network is something we're responsible for.
What People Are Saying
DTC has been amazing to work with! The response times, and efficiency in fixing any issues and answering questions about concerns is unmatched. I've spoken with multiple different technicians and they all have been very knowledgeable and able to explain things in a simplified manner for me to understand. I would recommend DTC to anyone & everyone!
Guardian Dentistry Partners
We've used the services of DTC since opening our practice 12 years ago. They have been absolutely wonderful, taking care of all of our IT needs very quickly and efficiently. They have been there to handle issues with our software, often dealing with it after our business hours. We are thankful to have found them all these years ago!
Rock Ridge Dentistry
I have been working with DTC for all of my IT needs ever since I started my practice over 6 years ago. They have consistently provided top notch service and are always extremely professional, accessible, and easy to work with. I highly recommend!
The Center of Dentistry
DTC is our go to. We have been using them for our IT for over 15 years. They are always on top of any issues that may arise and they keep on top of cyber threats. They answer our questions quickly and everyone we have worked with have been very knowledgeable and friendly. In our opinion you cant go wrong with these guys!
Dr. Ian Shuman, DDS
Our practice has been with DTC for many years! Always professional and helpful. Any issues are resolved quickly. From simple fixes to more complex issues, their techs are friendly and helpful! We have been working with Wade and his team for so long that we know them all by name. We couldn't ask for a better company to take care of all of our IT needs!
RZ Dental Group
I've been using DTC for over 8 years now. They did a great job setting up the in-office network and keeping it running smoothly. They have always been quick to respond and are always professional, accessible.
Odenton Family Dentistry